FAQ

How can I ask a question, contact the Hylton Goods team - please email info@hyltongoods.com with any queries and we will aim to respond within 24hrs. Don't hesitate just email! 

What payments are accepted - We accept PayPal, all major credit, debit cards including American Express. 

We now offer Clear Pay. A simple, smart way to manage larger purchases. No interest, no charges. Just spreading cost in an efficient and manageable manner. 

Is it safe to order online - We keep all payment and personal data 100% private. Your data is securely encrypted and protected with SECURE SOCKETS LAYER (SSL - the industry standard protection for websites) and we never see your credit card/debit card/payment information; all transactions are handled by our bank and not by Hylton Goods. 

How do I receive the goods - We use DPD and DHL for our couriers. Your Hylton Goods are gift wrapped in our signature dusts bags and presentation boxes. 

Unpacking - When you receive your Hylton Goods, please give them a good brush! Like us no one likes being placed inside a box for a couples days, so to freshen your goods especially the suede variants, give it a good brush. 

VAT -  is included in the price. Some countries outside of the EU may ask you to pay import duties when receiving your Hylton Goods, this is your responsibility. 

Free Returns - Hylton Goods offer a full refund on any unused items within 14 days of receipt. The Item must be returned with all the packaging in the same condition as you received it.  

Please email returns@hyltongoods.com for returns procedure.